Store Supervisor - Waltham, MA

Supervise day-to-day team activities for operational excellence and compliance.,Provide day-to-day team leadership and work direction.,Monitor workflows for teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures, and regulations.,Drive operational excellence in the Store, including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, customer privacy, and employee safety.,Engage in conversations with customers about loan products and facilitate application intake.,Lead, develop, and coach the team on delivering effective customer service, product, and advice conversations.,Be proficient in customer relationship tools, services, products, and campaigns.,Possess knowledge and understanding of financial literacy and a broad range of products, services, and tools.,Acquire and deepen the Store customer base through proactive sales and service activities utilizing generated leads.,Connect with customers/prospects, provide financial advice, and deepen relationships through lead management activities.,Deliver end-to-end advice to customers, build trust, provide consultative support, and advocate with proactive insights.,Lead and coach frontline colleagues on effective customer complaint resolution.,Manage vault operations, including auditing, reporting, and balancing; manage store currency levels and track shipments.,Approve financial transactions using sound judgment to minimize risk.,Lead and support a high-performing team, providing feedback, coaching, and input on performance reviews.,Ensure colleagues comply with all regulatory and AMCB policies, procedures, and guidelines.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, and coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Strong organization skills.,Effective verbal and written communication skills.,Sound judgment in decision making and problem solving.,Ability to multi-task and maintain order in the Store.,Good working knowledge of Outlook, Lotus Notes, Word and Excel.,Ability to supervise and lead others.,Ability to provide community services.

High School Diploma or GED; Bachelor's Degree (Preferred)

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Requires satisfactory results on a criminal background check and a credit report check.,Occasional domestic travel may be required.,Requires various physical activities including continuous sedentary work, frequent standing/walking, and occasional lifting/carrying (under and over 25 lbs).