Store Supervisor - Thornwood

Supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the Store and have the ability to run the teller side, platform, and Customer escalations in the absence of any other manager.,Provide day-to-day team leadership and work direction for effective and efficient delivery of personalized/complex service and advice activities.,Monitor workflows for the teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures, and regulations, educating the team on managing risk.,Drive operational excellence in the Store, including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy, and Employee safety.,Engage in conversations with customers about loan products and facilitate the application intake, maintaining an active NMLS registration status.,Lead, develop, and coach the team on delivering effective Customer service, product, and advice conversations.,Acquire and deepen the Store Customer base through a variety of proactive sales and service activities utilizing generated leads.,Deliver end-to-end advice to Customers and coach/mentor the Store team on these items.,Complete Customer transactions and utilize Customer relationship management tools.,Engage in Lobby leadership and represent TD as the first point of contact for Customer inquiries and escalations.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manage the Store currency levels and track currency shipments and deliveries.,Approve financial transactions using sound judgment to minimize risk and potential losses.,Lead and support a high performing team; provide ongoing feedback, coaching, and input on performance reviews.,Ensure colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines of conduct.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales in any capacity or equivalent.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, coaching.,Oversight of Customer Service.,Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under Regulation Z.,Satisfactory results on a criminal background check and a credit report check.

High School Diploma or GED (Undergraduate degree preferred)

Must maintain an active registration status with NMLS.,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Occasional domestic travel.,Continuous performing sedentary work, multiple tasks, operating standard office equipment, responding quickly to sounds, sitting, concentrating for long periods of time, applying common sense to deal with problems, reading, writing and comprehending instructions, adding, subtracting, multiplying and dividing.,Frequent standing and walking.,Occasional moving safely in confined spaces, lifting/carrying (under 25 lbs and over 25 lbs), squatting, bending, kneeling, crawling, climbing, reaching overhead, reaching forward, pushing, pulling, twisting.