Store Supervisor - Ludlow - Portuguese Speaking Preferred

Supervise day-to-day team activities to ensure operational excellence and compliance.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the Store in the absence of any other manager, including running teller operations, platform, and handling customer escalations.,Support driving a team in acquiring, retaining, and deepening customer relationships.,Provide day-to-day team leadership and work direction.,Monitor workflows for teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures, and regulations.,Drive operational excellence including cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, customer privacy, and employee safety.,Engage in conversations with customers about loan products and facilitate application intake.,Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Lead, develop, and coach the team on delivering effective customer service, product, and advice conversations.,Proficient in customer relationship tools, services, products, and campaigns.,Possess knowledge and understanding of financial literacy and a broad range of products, services, and tools.,Acquire and deepen the Store Customer base through proactive sales and service activities utilizing generated leads.,Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management activities including self-generated leads, partner/retail referrals, campaign leads, outbound calls, SMS, and appointment setting.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory experience or demonstrated ability in providing direction, decision making, and coaching.,Oversight of Customer Service.,Proven ability to meet and exceed customers' expectations.,Strong organization skills to handle multiple tasks in a fast-paced environment.,Effective verbal and written communication skills.,Sound judgment in decision making and problem solving.,Ability to multi-task and maintain order in the Store.,Good working knowledge of Outlook, Lotus Notes, Word and Excel.,Ability to supervise and lead others.,Ability to provide community services.,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority.

High School Diploma or GED; Bachelor's Degree preferred

Must maintain an active registration status with NMLS,Must be eligible for employment with a covered financial institution under Regulation Z,Must be eligible for registration as a registered mortgage loan originator with the NMLS,Satisfactory results on a criminal background check and a credit report check,Occasional Domestic Travel