Store Supervisor - Lafayette Rd

Supervise day-to-day team activities and ensure operational excellence and compliance.,Drive, reinforce, and demonstrate meeting Operational, Customer and Sales objectives.,Manage the Store in the absence of other managers, including teller side, platform, and Customer escalations.,Lead, develop and coach the team on delivering effective Customer service, product, and advice conversations.,Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry) for engaging with customers about loan products.,Ensure operational excellence in cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety.,Proficient in Customer relationship tools, services, products and campaigns.,Knowledge and understanding of financial literacy and a broad range of products, services and tools.,Acquire and deepen the Store Customer base through proactive sales and service activities.,Complete Customer transactions and utilize Customer relationship management tools.,Engage in Lobby leadership and represent TD as the first point of contact for Customer inquiries and escalations.,Lead the execution of the Store Customer experience plan/objectives.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manage Store currency levels, track currency shipments and deliveries.,Approve financial transactions using sound judgment to minimize risk.,Ensure documentation is accurate and consistent with relevant rules/regulations.,Lead and support a high performing team, provide feedback, coaching and input on performance reviews.,Ensure colleagues are in compliance with all Regulatory and AMCB policies.

HS Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory or demonstrated ability in providing direction, decision making, coaching, and oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.

High School Diploma or GED (Undergraduate degree preferred)

Must be willing to travel (Occasional Domestic Travel), Requires security clearance (implied by criminal background check and credit report check, and eligibility for employment with a covered financial institution, NMLS registration)