Store Supervisor - Countryside

Supervise day-to-day team activities to ensure operational excellence and compliance.,Drive, reinforce, and demonstrate meeting Operational, Customer, and Sales objectives.,Manage the Store in the absence of any other manager, including teller side, platform, and Customer escalations.,Support driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities.,Provide day-to-day team leadership and work direction for effective service and advice delivery.,Monitor workflows for the teller team and platform, prioritizing tasks and delegating duties.,Demonstrate understanding of bank operational policies, procedures and regulations.,Drive operational excellence including cash handling, vault management, control of negotiable items, fraud prevention, and managing controllable expenses.,Engage in conversations with customers about loan products and facilitate application intake (requires active NMLS registration).,Lead, develop, and coach the team on delivering effective Customer service, product, and advice conversations.,Proficient in Customer relationship tools, services, products, and campaigns.,Acquire and deepen the Store Customer base through proactive sales and service activities utilizing generated leads.,Connect with Customers/Prospects, provide financial advice, and deepen relationships through lead management activities.,Delivers Customers end-to-end advice (building trust, consultative support, proactive insights & recommendations).,Leads, coaches, and drives exceptional service at every Customer interaction.,Completes Customer transactions and utilizes Customer relationship management tools.,Engages in Lobby leadership and represents TD as first point of contact for customer inquiries and escalations.,Leads the execution of the Store Customer experience plan/objectives.,Responsible for a legendary service process in the Store, including over the counter transactions and complex sales/service questions.,Shared accountability with Store Leaders for Lobby Leadership.,Maintains optimal colleague scheduling.,Assists with maintaining a professional and inviting space in all common areas of the Store.,Works collaboratively with TD Partners.,Decisions more advanced transactions and processes transactions (check cashing, withdrawals, deposits, loan payments).,Strong working knowledge of all operational systems and databases.,Responsible for Vault Management, including auditing, reporting, and balancing.,Manages the Store currency levels.,Requires process management knowledge and understanding of business and operational function areas.,Plans, organizes and coordinates activities for own area and resolves operational issues.,Approves financial transactions using sound judgment to minimize risk.,Responsible for Operational excellence and compliance in the Store, including cash control procedures.,Understands and applies operating policies and procedures.,Contributes to business objectives for Operational Excellence.,Supports the timely and accurate completion of business processes and procedures.,Escalates non-standard or high-risk transactions/activities.,Ensures documentation is accurate and reflects Customer/business intentions.,Supports and participates in process improvement opportunities.,Ensures necessary due diligence for accuracy of Customer transactions.,Knowledgeable of and complies with Bank Code of Conduct.,Leads and supports a high performing team; provides feedback, coaching and input on performance reviews.,Contributes to setting daily objectives for the team; tracks and addresses performance.,Ensures colleagues are in compliance with all Regulatory and AMCB policies, procedures and guidelines.,Supports, mentors and coaches team members in their professional development.,Creates and fosters a cohesive team and promotes a strong colleague experience.,Shares knowledge, information, skills, and subject matter expertise.,Onboards team members.,Supports an environment where team escalates business challenges; facilitates change.,Promotes a fair and equitable environment that supports a diverse workforce.,Acts as a brand champion.,Participates in performance management activities of the teller and platform team (under Manager's direction).,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Willingness to travel: Occasional Domestic Travel.

High School Diploma or GED required; undergraduate degree preferred.,2+ years related experience working with customers and/or sales.,Notary License (preferred).,Previous supervisory experience or demonstrated ability in providing direction, decision making, and coaching.,Oversight of Customer Service.,Proven ability to meet and exceed Customers' expectations.,Strong organization skills.,Effective verbal and written communication skills.,Sound judgment in decision making and problem solving.,Ability to multi-task and maintain order in the Store.,Good working knowledge of Outlook, Word and Excel.,Ability to supervise and lead others.,Ability to provide community services.,NMLS (Nationwide Mortgage Licensing System and Registry) active registration status.

High School Diploma or GED

Must be eligible for employment with a covered financial institution under Regulation Z. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Satisfactory results on a criminal background check and a credit report check. Occasional Domestic Travel.