Store Manager II - Daytona ISB

Manage a medium-sized store and team.,Oversee and lead a medium, complex, and/or Denovo Store.,Achieve both Store and individual performance metrics.,Manage multiple store locations and/or a diverse and complex customer base (if required).,Act as a peer mentor to developing store managers.,Possess deep expert knowledge of the business, banking, and bank operations.,Possess deep expert process management knowledge and risk profile for team processes.,Provide coaching, mentorship, and guidance.,Oversee management of a team with moderate to high-risk potential.,Act as the highest point of escalation within the store.,Originate loan applications, handle Conditions of Lending, and conduct loan closings.,Maintain active registration status with NMLS.,Manage the service and advice team promoting a positive customer and colleague experience.,Lead, coach, and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.,Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and problem resolution where necessary.,Actively promote the Bank's presence/brand within the community.,Build relationships by promoting a client/customer centered organization and proactively addresses customer needs.,Contribute to the execution and achievement of the team and the store's service customer experience targets.,Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance.,Ensures overall colleague scheduling is optimal to meet customer demands.,Provides ownership/oversight of complex daily operational/administrative duties.,Creates store-specific strategies to grow the business.,Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth.,Partners with Specialists to grow and advise new and existing customers.,Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio.,Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses.,Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business.,Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations.,Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services.,Achieves business objective for Operational Excellence.,Ensures necessary due diligence to support the accuracy of all customer transactions/activities.,Follows and ensures colleagues understand and apply bank operating policies and procedures.,Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary.,Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.,Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.,Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.,Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues.,Leads, coaches and develops store teammates to create a consistent legendary customer experience.,Coaches teammates to provide the best advice to potential and existing TD Bank customers.,Responsible for management of the overall team providing both leadership and guidance.,Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.,Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities.,Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and completed for all colleagues.,Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner.,Ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct.,Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams.,Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes.,Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.,Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce.,Acts as a brand ambassador for your business area/function and the bank.

Undergraduate degree or equivalent experience.,4+ years related experience (retail, customer service and/or financial services industries).,Supervisory, leadership and coaching experience required.,4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.,4+ years of proven leadership and coaching experience required.,Small Business and Consumer lending experience required.,Knowledge of Bank product lines and services as well as an understanding of Store operations and security.,Proficient with Microsoft Office suite.,Notary License (preferred).,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.,Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.,Satisfactory results on a criminal background check and a credit report check.

Undergraduate degree or equivalent experience

Maintain an active registration status with NMLS.,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.,Occasional Domestic Travel.