Store Manager I - Plymouth, MA

Develop, lead, and contribute to the growth and profitability of the Consumer Business through managing a Store portfolio (deposits, loans, fees, expenses).,Lead, coach, and motivate the Store team to deliver a legendary Employee and Customer Experience.,Achieve shareholder value through solutions and referrals.,Focus on deepening customer relationships and referring customers to the right Specialist.,Provide people management leadership (hiring, goal setting, staff development, performance management, compensation decisions, teamwork promotion, disciplinary actions).,Manage a small sized store and team based on U.S. TD Bank store levelling criteria.,Oversee and lead a small and/or complex Store while growing talent and developing skills.,Accountable for achieving both Store and individual performance metrics.,Requires knowledge of business, banking, and bank operations, including process management and risk profiles.,Provide coaching, mentorship, and guidance to teammates.,Oversee management of team requiring workforce to decision on acceptable level of risk.,Act as the highest point of escalation/contact within the store for issues from customers, internal groups, and partners.,Originate loan applications, handle Conditions of Lending, and conduct loan closings.,Maintain an active registration status with NMLS.,Manage the service and advice team, promoting a positive customer and colleague experience.,Lead, coach, and develop a team of service and advice colleagues on services, product, sales, and advice-giving strategies.,Ensure customer issues are handled appropriately and participate in negotiation and problem resolution.,Actively promote the Bank's presence/brand within the community.,Build relationships by promoting a client/customer centered organization and proactively addressing needs.,Contribute to the execution and achievement of service customer experience targets.,Provide oversight of store premises to ensure professional appearance.,Ensure optimal colleague scheduling to meet customer demands.,Provide ownership/oversight of complex daily operational/administrative duties.,Create store-specific strategies to grow the business.,Use reporting to identify opportunities to acquire and deepen customer relationships.,Partner with Specialists to grow and advise new and existing customers.,Work with partners (Small Business, Commercial, Consumer Lending, Wealth) to grow the Store Portfolio.,Manage the Store budget to meet expense and revenue objectives.,Drive One TD by building and sustaining awareness and engagement across Retail and all Lines of Business.,Proactively reach out to prospects to develop and deepen relationships.,Identify and develop relationships with Personal, Small Business, and Center of Influence (COIs).,Achieve business objective for Operational Excellence.,Ensure necessary due diligence for accuracy of all customer transactions/activities.,Follow and ensure colleagues understand and apply bank operating policies and procedures.,Protect the interests of the organization – identify and manage risks, escalate non-standard/high-risk transactions.,Keep abreast of emerging issues, trends, and evolving regulatory requirements.,Maintain a culture of risk management and control.,Ensure colleagues are knowledgeable and minimize operational and regulatory risk.,Work alongside other business lines to stay abreast of market trends and support referrals.,Lead, coach, and develop store teammates to create a consistent legendary customer experience.,Coach teammates to provide the best advice to customers.,Manage the overall team, providing leadership and guidance.,Set targets and objectives for the team and hold them accountable.,Grow team expertise and assess skills and capabilities.,Lead a high-performing team, provide feedback, performance reviews, and development.,Ensure colleagues are in compliance with HR policies, procedures, and guidelines.,Share knowledge, information, skills, and subject matter expertise.,Support an environment where the team can escalate business challenges.,Recruit for all hires to ensure a diverse, qualified workforce.,Establish and foster a cohesive team, promoting a fair and equitable environment.,Act as a brand ambassador for the business area/function and the bank.

Undergraduate degree or equivalent experience.,3+ years relevant experience (retail, customer service, and/or financial services industries).,1+ years leadership and coaching experience.,Small Business and Consumer lending experience (preferred).,Knowledge of Bank product lines and services, Store operations, and security.,Proven ability to manage competing priorities and strategically align efforts.,Strong financial analysis skills.,Strong presentation, analytical, interpersonal, and collaborative skills.,Excellent verbal and written communication skills.,Demonstrated ability to lead and motivate team members.,Proficient with Microsoft Office suite.,Notary License (preferred).,Eligible for employment with a covered financial institution under Regulation Z.,Eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.

Undergraduate degree or equivalent experience

Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Occasional Domestic Travel.