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Full-Time
On-Site

Station Manager

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Description

Intelcom | Dragonfly, a leader in last-mile logistics, is seeking a Station Manager to oversee daily operations, ensuring compliance with safety protocols, managing staff and schedules, and maintaining high levels of customer satisfaction. The role is pivotal in maintaining operational efficiency, managing budgets, and safeguarding company assets, while also fostering team development and managing stakeholder relations.

What We're Looking For

Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.,Enforce safe working methods and behaviors.,Conduct safety audits and operations checks.,Comply with local, state, and federal regulations, as well as company policies.,Supervise day-to-day operations and implement policies to improve efficiency.,Monitor and manage the station's budget and controllable margin.,Plan and oversee onboarding for new employees.,Monitor and maintain station facilities and equipment.,Ensure warehouse cleanliness and organization.,Conduct regular performance reviews with Independent Delivery Contractors (IDCs).,Provide training and development opportunities for staff.,Mentor and support the team.,Manage and coordinate station staff and schedules.,Conduct regular station audits and performance evaluations.,Address customer inquiries and complaints promptly.,Work closely with other departments and communicate with upper management.,Oversee inventory levels and ensure materials are stocked and accounted for.,Implement and oversee loss prevention strategies.,Conduct regular audits and monitor for theft or fraud.,Maintain accurate logs (delivery, incident, inventory) and daily reports.,Prepare and monitor performance reports.,Perform data entry.,Evaluate and assess employee performance and conduct, including discipline.,General housekeeping.

Hard Skills

Operations management
Inventory management
Asset management
Data entry
Reporting
Budget management
Staff scheduling
Performance evaluation
Safety auditing

Soft Skills

Leadership
Team management
Mentoring
Communication
Customer service
Problem-solving
Stakeholder relations
Compliance
Organizational skills
Proactiveness

Benefits

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program

Special Commitments

Respond to emergencies as required.

About the Company

I

Intelcom

Intelcom is a leading last-mile carrier in the e-commerce sector, headquartered in Montreal. Driven by a robust technological platform, the company optimizes delivery routes to provide predictable, fast, and simple experiences for consumers. With a vast network of sorting stations across Canada and a growing international presence through its Dragonfly brand, Intelcom manages hundreds of thousands of parcels daily.

Innovative
Tech-driven
Fast-paced
Collaborative
Reliable
View all jobs at Intelcom

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