Sr. Processor, ATM Operations
Description
This role involves performing a variety of ATM operations duties in a time-sensitive environment, requiring critical thinking, accuracy, and diligence. Responsibilities include monitoring and processing all ATM transactions related to Deposit Operations and supporting other business lines. The position offers a remote work arrangement.
What We're Looking For
Provide advanced support for ATM hardware and software.
Assist in overseeing the resolution of ATM outages, software/hardware failures, and service disruptions.
Develop, implement, and maintain preventive maintenance schedules for ATM hardware and software.
Liaise with ATM vendors and service providers for issue escalation, repairs, and upgrades.
Manage ATM software deployments, configuration changes, and ensure compliance with security policies.
Conduct thorough investigations of recurring ATM issues and recommend solutions.
Maintain accurate records of support activities, incidents, maintenance, and system changes; provide status reports.
Act as a point of contact for ATM-related technical queries.
Identify opportunities to improve ATM support processes, system reliability, and reduce operational costs.
Participate in projects as assigned by Operations Management.
Ensure compliance with regulatory standards and internal policies.
Responsible for cash ordering and balancing/reconciliation of ATM network.
Manage and ensure business continuity/disaster recovery plans are maintained and tested.
Ability to work in a fast-paced, high-pressure environment and manage multiple priorities.
Ability to multi-task, prioritize and organize work based on request volume.
Ability to work independently, meeting deadlines.
Detailed and process-oriented with a focus on integrity and accuracy of information.
Ideal Candidate
Bachelor's degree Preferred (or equivalent experience)
2+ years of experience in ATM support, IT operations, or banking technology environments
Strong knowledge of ATM hardware, software platforms, and network connectivity
Experience with troubleshooting, diagnostics, and repair of ATM systems
Familiarity with banking regulations, security standards, and compliance requirements (including those specific to the USA)
Excellent problem-solving, analytical, and communication skills
Experience with major ATM vendors (e.g., NCR, Diebold Nixdorf, FIS) - Preferred
Experience with major Cash Servicing vendors (e.g., Brinks, Garda, Thillens) - Preferred
Knowledge of ATM transaction processing, encryption, and security protocols - Preferred
Knowledge of FIS systems - Preferred
Proficient in Microsoft Excel, Word, and Outlook - Preferred
Minimum Education
Bachelor's Degree (Preferred)
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
Special Commitments
Does not offer visa sponsorship.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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