The Manager Technology Delivery / Partner Management builds and maintains strong business relationships with clients and internal partners, providing guidance on optimal technology solutions. This role involves managing a diverse team of IT professionals, bridging the gap between business needs and technology, and leveraging resources across various technology areas to ensure end-to-end delivery of solutions within planned forecasts and cost estimates. The position primarily supports a significant business area, product group, Enterprise Platform, Service, or Capability within a Segment CIO or Functional area.
Manages a varied team of IT professionals.,Bridges the gap between business and technology.,Leverages resources across functional or specialized technology areas to ensure end-to-end delivery of agreed-upon solutions or services within planned forecasts/cost estimates.,Supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area.,Sets work direction at an operational level and works autonomously in managing the unit.,Collaborates with other business or technology leaders to establish and execute common goals with a medium to longer-term business perspective.,Possesses expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective, and experience in managing/directing teams and projects.,Has sound knowledge of external competition, emerging, industry and/or market trends in relation to own business.,Acts as an integrator role that oversees various technology functions/resources to deliver business technical solutions or shared services.,Directs/manages large-scale applications/projects across multiple product lines/businesses, involving significant scope and complexity.,Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department.,Advocates for operational improvements to enhance the division's value to the organization.,Understands and supports the Bank's Customer Service Strategy.,Provides the highest level of Customer service when dealing with internal partners, vendors or Customers.,Leads, coaches, and models quality service delivery at every interaction.,Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy.,Supports the creation of goals and objectives for the business unit/function and communicates them to the team.,Builds capability and supports/executes plans to acquire, develop, and retain diverse teams with the skills and experience necessary for current and future business strategies.,Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas, and risk and control culture.,Creates an extraordinary place to work, advancing and sustaining a unique, inclusive culture.,Leads, coaches, and develops a highly effective team.
Undergraduate degree or Technical Certificate.,Graduate degree, preferred.,10+ years related experience.,Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective.,Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business.,Understands strategic direction (including financials).,5+ years of experience managing vendor applications (Preferred).,5+ years of previous Commercial Servicing (preferably ACBS) experience (Preferred).,Demonstrated successful experience in managing a team size of 5 or more (Preferred).
Undergraduate degree or Technical Certificate, Graduate degree (preferred)
40 hours/week
Occasional Domestic Travel.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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