This role involves managing multiple development projects, development groups, and application support for a major line of business within CIBC. The manager will oversee the daily operations, development, and support of payment technology solutions, leading a team of engineers and analysts to ensure reliable delivery and integration of systems like SWIFT, Wire, ACH, Instant Payments, and Zelle. The position requires supporting business objectives and technology initiatives, with a focus on API integrations and vendor platforms.
Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.,Foster a collaborative and high-performance team culture.,Oversee daily operations and support of payment systems, ensuring high availability and performance.,Coordinate incident management, problem resolution, and system monitoring for payment applications.,Lead and participate in projects to implement and enhance payment processing solutions (SWIFT, Wire, ACH, Instant Payments, Zelle).,Support API enablement and integration efforts with internal and external partners.,Work closely with vendor partners (FIS, Fiserv, Finastra) to ensure optimal performance.,Support the evaluation and onboarding of new payment technology vendors.,Identify and implement process improvements for efficiency, reliability, and scalability of payment technology operations.,Ensure compliance with regulatory requirements and industry standards.,Collaborate with business, technology, and operations teams to deliver solutions.,Communicate project status, risks, and issues to stakeholders.
10+ years of experience in payment technology, financial services, or a related field.,Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments.,Ability to influence strategic decisions using industry knowledge.,Ability to think strategically about the bank's objectives, aligning projects with broader business goals.,Experience managing or leading technical teams is preferred.,Hands-on experience with payment processing technologies (SWIFT, Wire, ACH, Instant Payments, Zelle).,Familiarity with vendor platforms such as FIS, Fiserv, Finastra, or other fintech payment providers.,Working knowledge of Agile, Scrumban, or similar methodologies.,Understanding of ITIL processes and best practices in production support.,Strong analytical, problem-solving, and organizational skills.,Excellent communication and interpersonal abilities.,Ability to manage multiple priorities and deliver results in a fast-paced environment.
40 hours/week
Does not offer visa sponsorship. Must be legally eligible to work at the location. May require completing an attribute-based assessment and other skills tests.
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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