Sr Manager, Software Engineering - Client Onboarding Technology
Description
This role at CIBC is for a Software Engineering Manager to lead multiple development projects and support functions for a major line of business, specifically focusing on Client Onboarding Technology. The manager will oversee day-to-day operations, development, and support of onboarding and services technology solutions, leading a team of engineers and analysts to ensure reliable delivery. The position requires managing project delivery, API integrations, vendor platforms, and process improvements, while collaborating with various teams to meet business needs.
What We're Looking For
Manage, coach, and develop a team of engineers and analysts focused on payment technology solutions.,Foster a collaborative and high-performance team culture.,Oversee the daily operations and support of onboarding and service systems, ensuring high availability and performance.,Coordinate incident management, problem resolution, and system monitoring for payment applications.,Lead and participate in projects to implement and integrate with various vendor solutions like FIS, Finegra, Salesforce with internal data hubs and custom built service platforms.,Support API enablement and integration efforts with internal and external partners.,Work closely with vendor partners such as FIS, Finastra Finegra, Salesforce and other fintech providers to ensure optimal performance and service delivery.,Support the evaluation and onboarding of new payment technology vendors.,Identify and implement process improvements to enhance the efficiency, reliability, and scalability of payment technology operations.,Ensure compliance with regulatory requirements and industry standards.,Collaborate with business, technology, and operations teams to understand requirements and deliver solutions that meet business needs.,Communicate project status, risks, and issues to stakeholders in a timely and effective manner.
Ideal Candidate
10+ years of experience in commercial banking technology, financial services, or a related field.,Extensive knowledge of banking products, services, and industry regulations; expert understanding of current industry trends and developments; ability to influence strategic decisions using industry knowledge.,Ability to think strategically about the bank's objectives, aligning projects with broader business goals.,Experience managing or leading technical teams is preferred.,Working knowledge of Agile, Scrumban, or similar methodologies.,Understanding of ITIL processes and best practices in production support.
Hard Skills
Soft Skills
Work Hours
40 hours/week
Benefits
Special Commitments
This position does not offer visa sponsorship.,Must be legally eligible to work at the location(s) specified.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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