Sr Manager, Business Incident Management

Lead and coordinate response efforts for all major incidents, ensuring timely resolution and communication.,Oversee the orchestration of incident response activities, ensuring seamless coordination between teams and external partners.,Develop, implement, and continuously improve incident management policies, procedures, and playbooks.,Ensure all incidents are reported in accordance with applicable regulatory requirements and maintain accurate documentation.,Build and mentor a high-performing incident management team, providing guidance and performance oversight.,Collaborate closely with IT, Security, Operations, Legal, and Communications teams for unified response and reporting.,Serve as the primary point of contact for incident updates, ensuring clear, timely, and transparent communication.,Oversee post-incident reviews, identify root causes, and drive corrective actions to prevent recurrence.,Establish incident tracking, reporting, and metrics to monitor trends and inform executive leadership.,Ensure all incident management activities comply with relevant regulations and internal standards.,Champion a culture of continuous improvement and readiness through regular simulations, training, and process reviews.

Bachelor's Degree in Information Technology, Business Administration, or a related field (Master's preferred).,Minimum 12+ years of experience in incident management, crisis response, or related leadership roles.,Comprehensive knowledge of Incident Management and/or Crisis Management principles, practices, and processes.,Proven track record managing large-scale incidents in complex environments.,Well-developed project planning, management, and scheduling skills.,Experience with regulatory requirements (e.g., PCI-DSS, GDPR, SOX).,High-level tactical incident management skills and experience with incident management technology tools.,User and/or system analyst experience with applications like SunGard LDRPS, Fusion RM, Send Word Now, Everbridge, Service Now, Archer/MetricStream or other Business Continuity planning and automated alert applications.,Excellent Microsoft Office skills, with advanced level Excel and Database experience.

Bachelor's Degree

Availability to work non-business hours during Bank testing and training exercises.,Required to run/attend incident calls as needed.,Ability to travel to other Bank locations on an as needed basis.