Sr. IT/OT Support Engineer, GxP Manufacturing and Labs
Description
The role involves providing hands-on technical support for endpoints, laboratory instruments, and connected devices within Moderna's regulated (GxP) manufacturing and lab environments. This position is crucial for ensuring the reliability, compliance, and security of IT systems that underpin critical manufacturing and laboratory operations. The engineer will be a key member of the global GxP IT Support team, focused on delivering consistent, high-quality service, and collaborating with various internal teams (Cybersecurity, Quality, Digital Core, Manufacturing/CMC) to align all support activities with regulatory requirements, security standards, and operational integrity.
What We're Looking For
Provide hands-on technical support for endpoints, laboratory instruments, and connected devices in GxP-regulated manufacturing and lab environments.,Support and maintain key systems including MES (Syncade), DeltaV, OSI PI, BMS, ThinManager, and Zebra label printers.,Partner with automation, lab, and manufacturing teams for system installation, qualification, and lifecycle support.,Collaborate with Digital Core, Cybersecurity, and Quality teams to ensure IT and compliance standards are met (patching, access management, vulnerability remediation).,Perform troubleshooting, maintenance, and configuration on GxP endpoints and instrument-connected PCs, adhering to SOPs, ITSM processes, and change control.,Participate in incident, problem, and service request management, maintaining clear documentation, root cause analysis, and audit-ready records.,Ensure GxP systems and endpoints are managed according to approved lifecycle processes, including system validation (IQ/OQ/PQ), periodic review, and decommissioning.,Collaborate with vendors and internal stakeholders to resolve complex technical issues and drive continuous improvement.,Contribute to the development of standard operating procedures, work instructions, and technical documentation.,Participate in cross-functional initiatives to strengthen GxP IT service management, embedding security, compliance, and operational excellence.
Ideal Candidate
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Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Benefits
Special Commitments
Must be a U.S. person (citizen, permanent resident, asylee, or refugee) due to U.S. export control laws; ability to access export-controlled information is required.
About the Company
Moderna, Inc.
Moderna is a biotechnology company pioneering a new class of medicines made of messenger RNA (mRNA). The company's platform builds on continuous advances in basic and applied mRNA science, delivery technology and manufacturing, and has allowed the development of therapeutics and vaccines for infectious diseases, immuno-oncology, rare diseases, cardiovascular diseases and autoimmune diseases.
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