Description
The Sr. IT Support Analyst at TD Bank is responsible for providing Level 3 operational support for SailPoint-related incidents, performing root cause analysis, and collaborating with application owners to resolve access issues. This role involves daily platform monitoring, health checks, incident and problem management, certification and compliance support, and change and release support for SailPoint applications. They will also participate in a 24x7 on-call rotation.
What We're Looking For
Key responsibilities include daily platform monitoring and health checks (account aggregations, provisioning tasks, scheduled jobs, delta/full aggregation validation, remediating failed tasks/connector issues/workflow errors, proactive health checks); incident and problem management (Level 3 support, root cause analysis, resolving access issues with application owners, documenting errors, participating in post-incident reviews); certification and compliance support (access certification campaigns, reporting for Audit/Risk, evidence collection); and change and release support (implementation, deployment, validation, new product versions/upgrades, patching, post-change monitoring).
Ideal Candidate
Required: 3+ years supporting SailPoint IdentityIQ in an operational capacity; strong understanding of account aggregation processes, provisioning workflows, access certifications, and role-based access control; familiarity with ITIL processes (Incident, Problem, Change); experience reviewing logs and diagnosing system-level failures. Preferred: Experience supporting large enterprise IAM environments; experience with ticketing systems (ServiceNow/JIRA); experience supporting regulated environments.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must participate in a team on-call rotation, providing 24x7 support during a one-week rotation as scheduled.
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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