Description
The Sr. IT Support Analyst is responsible for providing comprehensive system and application support, including incident and problem resolution, ensuring application availability, and managing new application releases. This role involves collaborating with stakeholders, monitoring production environments, identifying and resolving issues, and participating in an on-call rotation.
What We're Looking For
Resolve incidents and problems, including prioritization and escalation.,Maintain application/system availability and minimize operational risk.,Coordinate packaging and release of new applications.,Improve production environment stability and monitor systems.,Provide day-to-day application support and resolve production issues.,Support Disaster Recovery and optimize operational environment.,Ensure effective change management.,Work independently, coach others, and act as a subject matter expert for technical guidance and troubleshooting.,Lead support for complex applications and implement remediation plans.,Experience with SailPoint Application deployment, configuration, administration, and support.,Understanding of user lifecycle management, RBAC policies, enterprise roles, rules, lifecycle events, and provisioning workflows.,Strong coordination, interpersonal, and communication skills.,Proficiency with ServiceNow and JIRA.,Participate in on-call rotation (24x7 support).,Familiarity with vulnerability assessments and remediation.,Perform daily platform monitoring and health checks.,Provide Level 3 operational support for SailPoint-related incidents and perform root cause analysis.
Ideal Candidate
Undergraduate degree or Technical Certificate.
Minimum Education
Undergraduate degree or Technical Certificate
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
TD offers a comprehensive Total Rewards package including competitive pay, pension and retirement savings plans, an employee share ownership plan, health and dental coverage, mental health resources, 16-week paid parental leave, and employee banking discounts.
Special Commitments
Required to be on on-call rotation,Providing 24x7 support during scheduled rotations
Also Available At
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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