Sr. Consultant, Channel Effectiveness
Description
This role supports the development of ECRM strategy and is accountable for synthesizing technology and process strategy across various channels, products, and businesses for CIBC's frontline employees. The Senior Manager will lead programs focused on Salesforce improvements, with an emphasis on optimizing digital and mobile technologies. Key responsibilities include providing recommendations, drafting high-level requirements, participating in project execution, evaluating vendors, and identifying opportunities to achieve the ECRM Frontline Technology Strategy vision.
What We're Looking For
Contribute to eCRM frontline strategy & programs: Facilitate technology strategy development, including gap analysis, risk assessment, operating model development, financial scenario modeling, and data analytics. Define business priorities, assess new business opportunities, and recommend capabilities and investments.,Industry and consumer research: Develop market insights and competitive landscape, manage relationships with internal and external partners, and maintain a comprehensive view of customer relationships across all products, activities, and channels.,Current and future state assessment: Develop a comprehensive view of business operating models and maturity of capabilities across channels to continually enhance the effectiveness of the ECRM ecosystem distribution network.
Ideal Candidate
5 to 8 years of work experience in digital technologies, including browser-based applications, mobile devices and apps, wearables, and client-server Windows-based applications.,Proficiency in financial modeling in Excel and advanced presentation skills leveraging PowerPoint, especially for representing roadmaps and frontline technology strategies to executive stakeholders.,Working knowledge of change management principles and their application in financial services.,Working knowledge of policies, processes, and operating procedures.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Legally eligible to work at the specified location(s) and possess a valid work or study permit.,Willingness to complete attribute-based assessments and other skills tests (e.g., simulation, coding, French proficiency).
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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