Sr Commercial Manager, Sales Support Team (British Columbia)

Manage a team responsible for customer service and transactional processes for commercial banking services in the BC region.,Contribute to the development of a business plan for your sector, aligned with the bank's objectives.,Develop and implement strategies to improve customer experience, efficiency, and process productivity.,Help your team excel by setting and monitoring performance objectives.,Participate in improving operations by identifying and preventing or correcting issues.,Stay up to date with the latest technologies and work processes to increase productivity and reduce costs.,Engage and support your employees in progressing and developing their skills.,Collaborate effectively with partners related to your service.,Standardize work processes across the region.,Ensure that administrative policies, procedures, and all head office communications are understood and followed.,Assess and provide feedback to improve service quality and customer experience in the regions.,Serve as a liaison between support staff and various sectors of the organization (operations, legal affairs, credit, etc.).,Encourage good business practices.,Help coordinate regional events.

Bachelor's degree related to the field plus 6 years of relevant experience, or Master's degree related to the field plus 4 years of relevant experience.,Experience in personnel management with demonstrated leadership capabilities.,Strong communication skills and the ability to mobilize and engage teams.,Experience in operations management and process optimization.,Experience planning and organizing work based on volume, resources, and priorities.,Experience managing operational performance (KPIs, timelines, quality) and collective performance (synergy and teamwork).

Bachelor's Degree or Master's Degree