Sr. Client Service Representative
Description
As a Senior Client Service Representative within CIBC's Personal and Business Banking Team, you will provide excellent customer service by assisting clients with their daily banking needs, managing accounts, processing transactions, and proactively connecting them with appropriate team members to help them achieve their financial goals. This role focuses on client engagement, problem-solving, and leveraging technology to enhance the client experience, requiring flexibility to work various banking centre hours including evenings and weekends, and potentially at multiple locations within a reasonable travel distance. The position is full-time on-site.
What We're Looking For
Help clients manage accounts and products, focusing on meaningful interactions and connecting them to relevant CIBC team members.,Listen, ask questions, and take accountability for client issues, knowing when to collaborate for better solutions.,Become proficient in technology and introduce clients to mobile banking applications.,Ability to work banking centre hours, including evenings and weekends.,Flexibility to work at multiple banking centers within a reasonable travel distance.,Legally eligible to work at the specified location(s) and possess a valid work or study permit where applicable.
Ideal Candidate
Puts clients first and engages with purpose to find solutions.,Goal-oriented and motivated to make a difference.,Passionate about people, values relationships, and connects with others through respect and authenticity.,Loves to learn, is curious, and passionate about growing knowledge.,Cares about people, understands different perspectives, and listens to learn from others' experiences.,Lives CIBC values: trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must be flexible to work banking centre hours (evenings and weekends) and at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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