Sr. Client Service Representative 31h/week - Lachute

Help clients manage accounts and products, focusing on meaningful interactions.,Connect clients to the appropriate CIBC team members to assist with their financial goals.,Actively listen, ask questions, and take ownership of client issues, escalating when necessary.,Become proficient in technology and educate clients on mobile banking applications for better account management.

Client-first orientation and purposeful engagement to find solutions.,Goal-oriented, driven by achieving objectives and making a difference.,Passion for people, valuing relationships, and building a diverse network with respect and authenticity.,Eagerness to learn and expand knowledge, possessing a strong sense of curiosity.,Caring and empathetic, understanding diverse perspectives, and learning from others' experiences.,Adherence to values: trust, teamwork, and accountability.

Must be flexible to work banking centre hours, including evenings and weekends.,Requires flexibility to work at multiple banking centres within a reasonable travel distance.,Must be legally eligible to work at the specified location(s).,May require completion of attribute-based assessments and other skills tests (e.g., simulation, coding, French proficiency).