Sr. Business Consultant, Collections

Develop, maintain, and execute the CAM Strategy Roadmap.,Shape and deliver CAM’s overall strategy across the collections lifecycle, including pre- and post-charge off, recovery, and secured/unsecured products.,Lead transformational change initiatives utilizing change management methodologies to achieve CAM’s vision and drive sustainable operational improvements.,Collaborate with cross-functional teams to ensure infrastructure, privacy, and technical requirements are met.,Lead projects related to the development and implementation of new or revised policies, procedures, and standards.,Provide technical guidance and professional advice to junior specialists and be a thought leader within the CAM P&CM team.,Apply collections expertise (minimum 1-2 years) across pre- and post-charge off, recovery, and secured/unsecured products to drive results.,Identify and leverage opportunities in AI/machine learning and process engineering to enhance collections strategies and operational efficiency.,Develop and evaluate business cases, including cost/benefit analysis and ROI, to support decision-making and initiative prioritization.,Build strong internal and external relationships, understanding views of various stakeholders and facilitating problem solving.,Create easy-to-understand presentation narratives from complex source materials.,Lead end-to-end strategic planning for CAM Collections, collaborating with senior leaders to refresh strategy and align communications.,Champion and manage transformational change initiatives using proven change management methodologies.,Communicate effectively with senior executives and team members across CIBC.,Provide thought leadership and guidance to peers, stakeholders and working team members.,Monitor and report on key performance indicators, driving continuous improvement and operational excellence.

Experienced in collections, with a minimum of 1-2 years covering pre/post charge off and recovery for secured and unsecured products.,Strategic and analytical, with a track record of developing strategy, building business cases, and implementing transformational change.,Confident in communicating and helping others see what is in the data in an impactful way.,Tech-savvy, with demonstrated interest or experience in AI, machine learning, and process optimization; contact center data understanding is an asset.,Proactive in seeking new opportunities and defining what's possible.,Strong relationship builder and communicator, able to influence senior leaders and cross-functional teams.,Bold, accountable, and growth-oriented, thriving on problem solving, learning, and delivering impactful results through attention to detail and critical thinking.,Skilled in operational and performance management, with a focus on process engineering and continuous improvement.,Acts like an owner, empowered to take the lead, go above and beyond, and deliver results.,Embodies CIBC values: trust, teamwork, and accountability.

Must be legally eligible to work at the specified location(s).,Where applicable, must have a valid work or study permit.,May be asked to complete an attribute-based assessment and other skills tests (e.g., simulation, coding, French proficiency).