Specialist, Operations II

Execute daily department oversight activities for complex exception-based processes and analyze reports to resolve exceptions. Liaise and provide customer service support for research, problem resolution, and information requests from various departments, business units, external customers, or industry participants. Suggest process changes and system modifications to reduce risk or increase efficiencies, and participate in testing and implementation. Train and act as a resource for less experienced Operation's team members. Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes, including reviewing, verifying, and recording data. Perform other duties and responsibilities as assigned.

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of securities, banking, technology and/or job specific industry experience. 1+ year prior securities, banking, technology industry and/or job specific related industry experience. Ability to effectively train, lead and provide work direction to others. Ability to handle multiple priorities in a fast-paced and deadline-driven environment. Proficient computer skills in Windows-based software products. Sound organizational knowledge with operational mindset, including products, processes, systems, and regulatory/client needs. Strong interpersonal, verbal, and written communication skills, with an ability to work effectively with all levels of staff and management. Strong problem identification, analytical, and resolution skills required for escalated issue resolution and/or oversight requirements.

Bachelor's Degree OR High School Diploma/Equivalent