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Full-Time
On-Site

Specialist, Operations - New Accounts and Documentation

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Description

This role involves managing complex new account and documentation scenarios, ensuring accuracy and compliance within the client onboarding and documentation maintenance cycle. The specialist will leverage expertise in KYC, AML, QI, FATCA, and CRS to mitigate risks, ensure regulatory compliance, and identify opportunities for process efficiency and innovation. The position requires a thought leader who can collaborate across operations and business teams to enhance documentation processing controls, simplify complex processes, and improve the client experience.

What We're Looking For

Manage complex new account and documentation scenarios, ensuring accuracy, completeness, and alignment.,Mitigate business and operational risk and ensure compliance using expertise in KYC, AML, QI, FATCA, CRS.,Identify opportunities for efficiency and process innovation.,Act as a subject matter expert for new account documentation requirements.,Support peers through change by sharing expertise and providing guidance on complex scenarios.,Partner with Wealth Management Operations and business teams to drive continuous improvement.,Propose and implement enhancements to systems, workflows, documentation templates, and processes.,Collaborate with internal Operation partners and business stakeholders to interpret complex client structures and resolve ambiguous cases.,Take ownership of escalations and complex or non-standard documentation scenarios.,Investigate root causes, drive timely resolutions, and support implementation of solutions.,In-depth knowledge of KYC/AML/QI/FATCA/CRS and overall client onboarding and maintenance documentation processing, policies, and regulatory requirements (CIRO, OSFI, IRS, etc.).

Ideal Candidate

4-year degree from an accredited university.,2+ years of Wealth Management industry experience.

Minimum Education

Bachelor's Degree

Hard Skills

KYC/AML/QI/FATCA/CRS knowledge
Client onboarding and maintenance documentation processing
Regulatory requirements (CIRO, OSFI, IRS)
Systems and workflow enhancement

Soft Skills

Adaptability
Critical Thinking
Customer Service
Decision Making
Interpersonal Relationship Management
Operational Delivery
Process Improvements
Time Management
Risk management mindset
Strong verbal and written communication skills
Problem identification
Analytical and resolution skills

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses, flexible benefits, competitive compensation, commissions, stock)
Leaders who support development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities for challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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