Spécialiste en service à la clientèle- Assurance

Respond accurately to requests to support the sales force with administrative processes for individual insurance, adhering to manufacturer processes and firm obligations for sales or transactions on existing contracts (excluding advisory roles on products and taxation).,Understand the needs of the sales force and ensure their satisfaction.,Handle more complex cases, working closely with manufacturing teams.,Validate the completeness of firm files (client files).,Follow continuous training to stay informed about new internal policies and procedures and master relevant systems.,Respond to calls, emails, and chats to optimize the sales force experience and resolve issues at the first point of contact.,Perform administrative validations to meet the firm's obligations.,Actively participate in the development and improvement of work procedures while respecting the existing framework.,Contribute to harmonious communication and collaboration among Insurance specialists, agencies, support and Career services members, and manufacturing teams.

DEC in administration or any related field, 2 years of relevant experience.

DEC in Administration or related field

Excludes any advisory role on products and taxation.