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Description

This role is for a specialist in automating and optimizing IT demand management processes at National Bank. The individual will be responsible for designing, configuring, developing, maintaining, and optimizing solutions using the ServiceNow FSO module, collaborating with product teams, and integrating ServiceNow FSO with other systems.

What We're Looking For

Design and configure solutions on the ServiceNow FSO module in accordance with quality standards and best practices.,Collaborate with product teams, analysts, and architects to understand needs and propose tailored solutions.,Develop, maintain, and optimize workflows, scripts, and automations to support the Bank's processes.,Integrate ServiceNow FSO with other systems via REST/SOAP APIs.,Ensure code quality, perform unit tests, and maintain technical and functional documentation.

Ideal Candidate

University degree in computer science, software engineering, or related field.,5 years of professional experience as a ServiceNow developer.,Proven experience in ServiceNow development.,Proficiency in JavaScript, Flow Designer, GlideScript, API, and ServiceNow configuration tools.,CSA/CAD ServiceNow certification (a major asset).,Experience with Agile/Scrum applied in JIRA.

Minimum Education

University degree in computer science, software engineering or related field

Hard Skills

ServiceNow development
JavaScript
Flow Designer
GlideScript
API
ServiceNow configuration
Agile/Scrum
JIRA
System Deployment
Testing
Decision Making
ServiceNow Financial Services Operations

Soft Skills

Teamwork
Influence
Initiative
Learning Agility
Resiliency

Work Hours

Full-Time, flexible and adaptable schedule

Benefits

Health and wellness program
flexible group insurance
generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
preferential banking services
opportunities to get involved in community initiatives
telemedicine service
virtual sleep clinic

About the Company

N

National Bank of Canada

National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.

Entrepreneurial
Inclusive
People-centric
Agile
Impactful
View all jobs at National Bank of Canada

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