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Service Associate Operations, Client Transactions and Registered Products

RRoyal Bank of Canada200 Bay Street, Toronto, Ontario0
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Description

This role acts as a central point of contact and relationship manager for Dominion Securities (DS)/Phillips Hager & North Investment Counsel (PH&N IC) Front Office personnel regarding Operations matters. The successful candidate will be an escalation point for service quality, problem resolution, and operational inquiries, working as a 'Center of Excellence' to ensure a seamless operations service experience.

What We're Looking For

Act as a Subject Matter Expert for service escalation and problem resolution, leveraging extensive procedural and technical knowledge.,Research inquiries, issues, and concerns, carrying tasks to obtain status updates, answers, and solutions for DS/PH&N IC business partners.,Advocate for strong Service Level Agreement (SLA) performance and delivery through ongoing monitoring and coaching.,Proactively identify and monitor service quality performance gaps/trends, analyze root causes, and recommend solutions.,Provide advice and counsel for service quality efficiency, effectiveness, and client care opportunities.,Support the implementation of change processes related to business strategies and service quality initiatives.,Leverage internal/external contacts to address/resolve issues/opportunities.,Develop and enhance relationships with Service Partners across Canadian Operations to ensure balanced service efficiency, effectiveness, and client experience.

Ideal Candidate

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Minimum Education

4-year degree from an accredited university or equivalent OR High school diploma or equivalent

Hard Skills

Customer Service Management
Detail-Oriented
Financial Risk Management (FRM)
Investment Performance Measurement
Results-Oriented
Risk Management
System Applications
Treasury Management

Soft Skills

Relationship Management
Analytical Skills
Communication
Teamwork
Problem Resolution
Proactive
Coaching

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program (bonuses, flexible benefits, competitive compensation, commissions, stock)
Leaders who support development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
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