Lightspeed is seeking a Senior Specialist, Talent Insights & Reporting to join their Talent Operations, Systems and Insights team. This role focuses on transforming raw people data into strategic business intelligence, leading the organization's People & Culture reporting ecosystem, and empowering P&C teams, executive leadership, and strategic partners with accurate and high-impact insights for critical decision-making.
Spearhead initiatives to increase adoption and utilization of P&C reporting tools and insights, building learning personas and upskilling staff.,Support the development of the Insights roadmap, prioritizing automation and self-service, and communicating updates regularly.,Act as a consultant to P&C Heads of Region and business leaders, identifying analytical trends for executive discussion.,Implement an intake framework to guide data requests towards specific business problems or OKRs.,Provide technical guidance to Analysts, fostering knowledge sharing and high-quality system standards.,Review ServiceNow trends to identify reporting friction points and implement self-service solutions (Dashboards, Discovery Boards).,Work with stakeholders to gather requirements, propose scalable reporting solutions, and ensure reporting offerings meet business needs, including expanding security roles and building calculated fields.,Contribute to the development of Key Performance Indicators (KPIs) for new people initiatives.,Bridge the gap between Workday and Looker dashboards in collaboration with Corporate Data and FP&A teams.,Research and assess new reporting tools and AI opportunities for people analytics.,Define and monitor Insights best practices, maintaining functional and requirement documents, and ensuring delivery of TSI audit requirements.,Provide support for integration report change requests or new integration builds, collaborating with the Information Systems (IS) team.,Perform advanced root cause analysis for complex system errors and implement sustainable fixes.
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Bachelor's Degree (preferred, or equivalent experience)
Must be willing to work 3 days a week in the office.,Requires fluency in English as a working language.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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