Senior Specialist, Social Media PV CoE

Review social media and social listening data records to detect and validate reportable safety events and product quality complaints.,Perform quality checks to ensure accurate safety event classification, MedDRA coding, and appropriate product assignment.,Identify valid and invalid Individual Case Safety Reports (ICSRs) and Product Quality Complaints (PQCs).,Send timely safety and product quality notifications to relevant internal teams (Drug Safety and Product Quality).,Post due diligence messages to reporters on monitored platforms (as permitted) and ensure documentation of these interactions.,Route invalid ICSRs to internal dashboards to support broader signal detection activities.,Support reconciliation processes to confirm data completeness and traceability.,Escalate discrepancies, communication delays, or technical issues in data handling systems.,Contribute to the generation of process KPIs and metrics.,Assist in inspection readiness, process improvement initiatives, and maintenance of monitoring tools as needed.,Maintain documentation in alignment with Good Documentation Practices (GDP).,Support adjacent departmental initiatives and cross-functional collaborations when assigned.

University degree in Pharmacy/Medicine or other relevant life sciences discipline (Nursing, Experimental Medicine, Microbiology, Veterinary, Biotechnology, Physiotherapy, Medical Biology or similar).,Minimum 3 years' experience in Pharmacovigilance, Drug Safety, or Quality roles.,Experience with safety systems (e.g., MedDRA coding) preferred.,Strong knowledge of ICSR requirements, product quality complaint handling, and PV regulatory standards (ICH, EMA, FDA).,Proficiency in English (verbal and/or written) required due to global collaboration needs.,Familiarity with social media monitoring tools and digital platforms is desirable.

University degree in Pharmacy/Medicine or relevant life sciences discipline