Lightspeed is seeking a Senior Site Reliability Expert for its Retail organization. The SRE team designs, builds, and operates Lightspeed's infrastructure, creating a platform that enables product teams. This platform encompasses the entire software delivery lifecycle, from CI/CD pipelines to scalable production environments.
Initiate and lead efforts to continuously improve software delivery processes and practices, developing tools to accelerate product development across multi-location teams.,Develop and maintain robust, self-service platforms for building, deploying, and operating services, with a strong focus on automation, scalability, and cost efficiency.,Engage with various teams to actively contribute to increasing cost efficiency and product reliability.,Utilize engineering expertise to influence strategic decisions and advocate for best practices in Infrastructure as Code, monitoring, high availability, disaster recovery, and security.,Take ownership of preparing and maintaining the team's technical documentation.,Lead incident response, diagnosis, and resolution for critical production issues, and drive blameless post-mortems.,Proactively monitor system performance and capacity, define and enforce Service Level Objectives (SLOs), and eliminate toil through robust automation and tooling.
Proven technical leader with a track record of building platforms and tools that solve complex problems and enable other teams.,Deep knowledge and practical skills in SRE domain, with the ability to effectively apply and communicate these concepts.,Expert knowledge of major cloud platforms (AWS/GCP).,Extensive experience with container technologies (Docker, Kubernetes).,Strong proficiency with Linux systems.,Significant experience with deployment and build tools (e.g., CircleCI, Jenkins, ArgoCD).,Experience with Infrastructure as Code practices (e.g., Terraform).,Experience with various datastores (e.g., MySQL, Postgres, Redis, DynamoDB).,Skilled in shell scripting.,Ability to read and write code in at least one programming language (Python, Ruby, or Go).,Strong leadership, critical thinking, and interpersonal skills.,Passion for continuous learning and growth.,Adept at mentoring team members.,A problem-solver not afraid to tackle complex challenges.,A team player and a 'bar raiser'.,Strong desire to learn, grow, and step out of comfort zone.,Great energy and passion for technology.,Can express yourself flawlessly in English.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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