Senior Site Reliability Engineer

Participate in code and non-functional reviews of SRE solutions.,Quickly identify and resolve problems using monitoring tools like Zeke, Splunk, Dynatrace, and Salesforce, as well as inbound calls, email, or ServiceNow tickets.,Automate existing processes to drive transformation.,Track, audit, monitor, and implement technical work streams.,Act as a Subject Matter Expert (SME) for the portfolio, understanding and documenting common components, core functionalities, and infrastructure of supported applications.,Serve as an escalation point in the on-call rotation and support maintenance, scheduled work, and release deployment.,Drive incident and problem management, including fulfilling RCA action items.,Focus on continuous improvement and technical standards, enhancing productivity, monitoring, tooling, and best practices.,Manage technology currency (server patching, certificate renewal, compliance) with an emphasis on automation.,Communicate and interact frequently with RBC partners and/or employees across Canada and worldwide.

5+ years of working experience in Site Reliability Engineering (SRE) and best practices for running and maintaining critical systems, including monitoring, alerting, and incident management.,Intermediate experience in Cloud, Linux/Unix/Windows environments, services/APIs, and databases.,Working experience with scripting, ideally in Java/.NET and SQL.,Strong expertise in major incident handling and communication, with good issue investigation skills.,Effective negotiation skills and stakeholder management.,Ability to influence the squad at an SRE level.,Hands-on experience with SRE languages and tools such as Ansible, Dynatrace Managed, Moog, PagerDuty, ServiceNow, GitHub, Slack, Elastic, Logstash, Kibana, Blue Prism, Catch Point.,Knowledge of KAFKA, OCP, SCON infrastructure & processes (Nice-to-have).,Knowledge of cloud platform applications and processes (Nice-to-have).

Ability to work in a 7x24x365 work environment,Requires frequent communication and interaction with RBC partners and/or employees located across Canada and/or worldwide