Senior Robotics Integration Specialist
Description
As a Senior Robotics Integration Specialist, you will be a key member of Vention's Customer Success team, focusing on post-sales implementation and advanced technical support. This role involves troubleshooting, client collaboration, and delivering high-impact support both remotely and on-site, specifically for complex industrial automation systems. You will investigate issues, validate hardware and software configurations, and help clients maximize the use of Vention's systems, combining the expertise of a field service engineer with a Tier 3-4 technical support specialist.
What We're Looking For
Act as a subject matter expert for automation challenges across Vention's platform and ecosystem.,Lead technical deployments and investigations, remotely and on-site, ensuring Vention hardware, software, and robotics systems meet client expectations.,Program and validate automation systems using Vention's MachineMotion controller, MachineLogic software, and client-specific logic (Python).,Integrate and commission robot applications using partner technologies (Fanuc, Universal Robots, ABB), including programming, safety configuration, and troubleshooting.,Support advanced escalations, owning and resolving complex support cases with fast turnaround and clear communication.,Participate in client discussions with Sales and Customer Success Managers to identify best-fit solutions and deployment strategies.,Execute user acceptance testing (UAT) for new hardware and software releases.,Maintain and improve technical documentation (user manuals, troubleshooting guides, FAQs).,Manage and contribute to the support system (Zendesk) by owning tickets, prioritizing, and improving internal workflows.,Collaborate cross-functionally with Product, Engineering, and QA by sharing field insights, contributing to feature feedback, and identifying areas for improvement.,Mentor and guide junior Integration Specialists.
Ideal Candidate
6+ years of hands-on experience in industrial automation, robotic systems integration, or advanced technical support roles.,Experience with robot programming (Fanuc, UR, ABB) is a plus.,Strong communicator who can explain complex technical concepts clearly to clients, teammates, and non-technical stakeholders.,Experienced in programming (Python) and troubleshooting across electrical, mechanical, and software layers.,Familiar with post-sales client environments and comfortable owning support relationships with high-value enterprise clients.,Willing to travel for on-site deployment and troubleshooting as needed.,Fluent in English; French, Spanish is a strong asset.,Degree in Electrical, Mechatronics, Robotics, or a related engineering field.,Solid foundation in system commissioning, controls, and industrial machine integration.,Experienced in ticketing systems (Zendesk) and internal knowledge base development.
Minimum Education
Bachelor's Degree
Hard Skills
Soft Skills
Work Hours
Flexible
Benefits
Special Commitments
Must be willing to travel for on-site deployment and troubleshooting.
About the Company
Vention
Vention is a Montreal-based company that provides a cloud-based Manufacturing Automation Platform (MAP) combining engineering software and modular hardware. It enables manufacturers to design, automate, and deploy custom industrial equipment in a fraction of the traditional time. The platform serves thousands of factories worldwide by simplifying the complex process of machine design through a unified ecosystem.
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