Senior Personal Banker - Home Borrowing
Description
This role at TD Canada Trust involves building strong customer relationships by providing financial advice and promoting suitable banking products and services, with a primary focus on home borrowing. The Senior Personal Banker will act as a subject matter expert, engage in proactive customer outreach, and ensure an exceptional in-branch customer experience to drive market share growth.
What We're Looking For
Create an exceptional customer experience with a focus on home borrowing advice.,Possess deep knowledge of Real Estate Secured Lending products, investing, day-to-day banking, and all TD Canada Trust products and services.,Uncover customer needs through thoughtful questions and provide aligned solutions.,Improve customer financial confidence through ongoing dialogue and advice.,Act as a subject matter expert for customers and colleagues on TD products, services, policies, and procedures, particularly personal and business banking.,Maintain a professional branch environment.,Proactively engage customers via phone, email, and community presence.,Maintain comprehensive knowledge of the local market, competitive offers, and economic trends.,Ensure accurate documentation.,Participate as a team member, support a positive work environment, and ensure timely communication.,Proactively attract, acquire, and retain customers/advice opportunities and referrals to drive growth for TD, especially achieving market share growth by bringing new business.
Ideal Candidate
High School diploma and/or Post-Secondary or Undergraduate degree (in related field) preferred.,Investment Funds Canada (IFC) or equivalent Certificate in Financial Services Advice (CFSA).
Minimum Education
High School diploma, Post-Secondary or Undergraduate degree (preferred)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Subject to provincial regulation for employment purposes; requires acknowledgment of varying regulations across Canadian provinces/territories.
About the Company
The Toronto-Dominion Bank
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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