Senior Manger Process Transformation and Large programs

Drive, transform, and execute the future operations model, aligning teams and processes with new and future digital capabilities.,Provide guidance to product teams, using client insights and operations expertise to prioritize new digital capabilities.,Establish metrics to measure and track new operations adoption.,Design and implement meaningful change management practices to enhance organizational execution innovation.,Collaborate closely with the product and design teams to support the development of key digital capabilities that will help transform the operations center.,Identify opportunities for efficiencies, including optimization and transformation through effective use of enablers/levers around AI and automation.,Maximize synergies and look for economies of scale within Operations, ensuring risk identification, evaluation, continuous monitoring, effective controls, and escalation disciplines are in place to mitigate reputational, financial, and operational risk.

University degree or equivalent experience (Business / Computer Science preferred).,Deep understanding of Payments and Cash Management products, services, and operational processes.,Hands-on experience and expertise managing and leading major transformation programs in Operations.,Project management and planning skills.,Strong oral and written communication skills.,Strong collaboration and stakeholder management skills.,Confidence in decision making and strategic planning.,Sense of urgency with ability to handle multiple demands.,Strong Excel and PowerPoint skills.,Critical thinking.,Change management minded.,3-5 years' experience with E2E process review, process mapping, documentation, and remediation planning (Nice-to-have).,2 years' experience in Application maintenance or End user support function (Nice-to-have).,Experience with Large data (Nice-to-have).,SOX Controls knowledge to meet process requirements (Nice-to-have).,Financial reporting cycle experience (Nice-to-have).,Operational / process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred (Nice-to-have).,Interest in AI solutions applied to process optimization (Nice-to-have).

University degree or equivalent experience