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Full-Time
On-Site

Senior Manager, Site Reliability Engineer

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Description

This role focuses on developing, implementing, and supporting Site Reliability Engineering (SRE) solutions for applications within the Digital Branch SRE organization. The incumbent will work closely with the SRE Delivery team and other IT partners, performing production support, incident, and problem management, and contributing to transformation through process automation and continuous improvement.

What We're Looking For

Collaborate and build relationships across Business and IT.,Participate in code and non-functional reviews of SRE solutions.,Manage vendor relationships, problem resolution, and application maintenance.,Drive transformation by automating processes.,Track audit, monitor, and implement technical work streams.,Act as a portfolio Subject Matter Expert (SME).,Support integration of new releases, bug fixes, and technology currency changes.,Focus on continuous improvement and technical standards.,Manage application's maintenance budget and provide cost forecasts.

Ideal Candidate

Minimum 7 years of experience in a Technology leadership role and people management.,Proven application support, maintenance, and delivery of enhancement/maintenance projects on critical applications.,Experience working with both onshore and offshore vendors.,Experience with different technologies, distributed systems, and workflows.,Capacity planning/sizing and performance tuning skills.,Ability to identify, institute process improvement, and effectively apply application enhancement.,Capacity to understand technical capabilities and limitations of existing and emerging architectures within enterprise and corporate applications.

Hard Skills

Customer Service
Decision Making
Enterprise Application Delivery
Information Technology (IT) Infrastructure
IT Systems Integration
System and Console Operations
System Applications
Systems Software
Capacity planning/sizing
Performance tuning

Soft Skills

Interpersonal Relationships
Analytical approach
Collaboration
Relationship building
Continuous improvement mindset
Leadership

Work Hours

37.5 hours/week

Benefits

Comprehensive Total Rewards Program (including bonuses and flexible benefits)
Leaders supporting development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic
collaborative
progressive
and high-performing team
Flexible work/life balance options.

Also Available At

About the Company

R

Royal Bank of Canada

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.

Purpose-driven
Inclusive
Innovative
Collaborative
Professional
View all jobs at Royal Bank of Canada

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