Senior Manager, Regulatory Programs and Strategy

Lead the end-to-end strategy, planning, and execution of enterprise-wide regulatory and network initiatives, assessing P&L, operational, and client impacts.

Partner with Product, Risk, Legal, Compliance, Operations, IT, and Marketing to translate requirements into scalable product and process enhancements.

Analyze P&L impact, explore strategic alternatives, and identify actionable revenue mitigation strategies.

Collaborate with Interac to interpret network compliance requirements and lead the implementation of new RBC debit capabilities.

Lead the execution and go-to-market for compliance and regulatory programs, such as Bill 72, Bill 20, Department of Finance NSF regulations.

Collaborate with government agencies, Canadian Bankers Association and Payments Canada to shape and/or refine legislation through guidance and expert input.

Oversee quarterly EAL recalibration campaigns and collaborate with cross-functional teams to refresh strategic approach addressing the evolving fraud landscape.

Address client complaints and lead escalations management efforts with Legal, Corporate Communication and Client Care.

Oversee the Annual Compliance Program for Interac.

Act as subject matter expert for Regulatory Initiatives within Banking and Payments, providing advice, oversight, and coordination across teams to support prudent risk management culture.

University degree.

Knowledge of retail banking products (debit, payments, chequing accounts) (Nice-to-have).

Proven experience leading enterprise-wide programs, or large-scale issue resolution in financial services (Nice-to-have).

Familiarity with RBC's operational processes related to payments, deposits, and client communications (Nice-to-have).

Understanding of regulatory frameworks and best practices in issue management (Nice-to-have).

Product experience and 'operator's mindset' – Understand the 'why' to optimize client experience and business performance (Nice-to-have).

University degree