Senior Manager, Project Management

Manage team resources for the delivery and change management of PSG’s public safety products and solutions.,Manage site support issues and escalations.,Perform project reporting and schedule tracking for multiple projects using a matrixed resource pool.,Coordinate scope definition and estimates for customer deliverables and product releases.,Prepare monthly project billing submissions.,Track and report invoices.,Develop strong relationships with key customer contacts, managing expectations and delivering professional customer service.,Chair regular customer meetings (status meetings, ticket reviews), taking minutes, action items, and coordinating reports.,Collaborate with the PSG Management team to identify growth opportunities, drive process efficiencies, and determine business priorities.,Ensure all solutions and team practices comply with public sector procurement processes, privacy laws, and security standards.

7-10 years of Project Management experience in software and/or IT service delivery with a strong customer focus.,Solid understanding of how customer requirements dictate service delivery.,Proven ability to lead and motivate teams in a fast-paced, dynamic environment.,Experience managing software deployments/rollouts.,Experience with ERM and workflow tools.,College diploma or university degree (preferred).,PMP in good standing.,Understanding of financial management principles.,Solid organizational and planning skills.,Strong knowledge of Microsoft Office suite including Excel.,Mastery of MS Project, SharePoint.,Sharp analytical skills.,Ability to prioritize and manage competing deliverables.,Ability to adhere to tight deadlines.,Knowledge of Windows Server and Windows Desktop Operating Systems.,Knowledge of Public Safety emergency response environments.,IT sales experience, proposal experience.,Experience with GOC contracts.,Experience with hiring and managing contractor resources.,Understanding of software development life cycle methodologies.,Knowledge of ITIL.,Familiarity with AI capabilities.

College diploma or university degree (preferred)

Must be able to obtain a Secret clearance from the RCMP (includes a minimum 10-year verifiable history) to work on Police informatics systems and in restricted access areas related to the position.