Senior Manager, Global Supplier Performance

Lead performance management of services partners in line with contract SLAs, KPIs, and other terms.,Lead governance improvements across the RBC CRE supplier base.,Develop and implement improvement opportunities for governance and performance management across regions and service lines, with standardization in processes where possible.,Support updates to supplier management playbooks/processes as necessary based on RBC policy.,Manage centralized reporting on supplier management performance and progress (both internal team and outsourced partner performance).,Manage any escalations and associated controls or risk management.,Drive benchmarking against industry supplier management performance.

10+ years of experience in supplier/vendor management.,Experience in all facets of procurement, sourcing; strong comprehension of procurement practices and processes; strong experience and comfort in contract management.,Real estate experience with at least 3 years experience with large complex real estate services solutions development.,Experience in building and maintaining strong, collaborative relationships with vendors to drive value, mitigate risks, and ensure alignment with company objectives.,Demonstrated expertise managing commercial contracts, terms, conditions, and all contract lifecycles.,Experience in the development and implementation of Key Performance Indicators (KPIs) and scorecards to report on and assist in the monitoring of supplier performance, drive continuous improvement, and ensure service and quality standards are met.,Ability to identify areas of potential risk (i.e. service disruptions, quality concerns, supplier instability…) and proactively develop mitigation strategies and contingency plans.,Experience in identifying and assessing key processes, process modeling and process mapping.,Advanced organizational and communication skills including presentation, facilitation, verbal and written with comfort presenting to senior level management and executives.,Multi-tasker comfortable working autonomously or with a team with an enthusiastic attitude for success; attention to detail; curiosity and passion for innovation and creative solutions.,Nice-to-have: Masters in Business Administration, a related discipline, or equivalent education/experience.,Nice-to-have: Change Management Certification.,Nice-to-have: Education/certifications in supply chain management.,Nice-to-have: Project management experience.