Senior Manager, Consumer Fraud Management

Manage a team executing RBC Bank Payments & Fraud programs,Act as a Subject Matter Expert (SME) across Payments & Reg E & Fraud processes, providing guidance to junior team members,Monitor Reg E dispute volumes and team priorities, re-assigning team members as needed,Identify and address potential processing gaps in a timely manner,Develop, evolve, and maintain procedures, guides, and tools for Payments & Fraud programs,Assist in preparing evidence for oversight testing, internal audits, and regulatory examinations,Manage strategic projects impacting the Payments & Fraud programs,Provide data-driven insights for ongoing monitoring of the end-to-end Reg E dispute program,Support analysis and remediation for Regulatory, Internal Audit, or Self-Identified Corrective Issues,Review fraud claims for adjudication and decisioning,Compile quarterly Payment and Fraud Reporting

At least 7 years banking experience with supervisory experience,At least 5 years of experience in the Payments and Fraud domain,Strong experience in banking operations with a focus on dispute management and Reg E,Knowledge of industry best practices around Payments and Fraud,Background in fraud prevention or payments,Experience managing people,Very strong analytical skills,Excellent written and oral communication skills and business writing experience,Ability to work in a fast-paced environment

Bachelor's Degree or equivalent