Senior Manager, Commercial Services

Lead a team of Account Managers in structuring credit and managing operations.,Provide guidance, leadership, coaching, and development to the team.,Manage a book of business in alignment with credit and operational risk policies.,Accountable for unit growth through pipeline management and sales coaching.,Deliver a superior customer experience.,Act as part of the team in resolving customer operational and credit issues.,Build a robust understanding of customer needs, industries, and markets.,Develop creative and competitive solutions for customers' needs.,Set service and control standards aligned to business objectives.,Develop and maintain relationships with internal and external partners.,Continuously build knowledge of the market, customers, and broader economic factors.,Develop and maintain centre of influence strategies and relationships.,Identify and respond to changes in the business environment.,Primary escalation point for significant sales/risk matters/exceptions.,Identify customer/prospect referral opportunities to internal Bank partners.,Contribute to the development and implementation of the business plan, goal setting, and growth strategies.,Meet or exceed business targets for the Unit.,Negotiate to maximize profitability of relationships.,Coach team members in assessing credit requests and making recommendations.,Ensure team refers a full range of products to customers.,Ensure all staff operate within applicable regulatory and compliance guidelines/policies and procedures.,Identify and manage risks, and escalate non-standard, high-risk transactions/activities.,Understand changing market conditions and remain knowledgeable of relevant industry issues.,Maintain a culture of risk management and control.,Cultivate and model the Colleague Promise to support colleague growth.,Build and retain an engaged and diverse team.,Demonstrate inclusive leadership.,Sustain, identify strong talent, recruit and develop a diverse talent pipeline.,Enable colleague growth by encouraging development, feedback, appreciation, and recognition.,Foster a continuous learning culture.,Foster an environment that promotes sharing of knowledge.,Lead team through change and create a psychologically safe environment.,Contribute to the development of business segment and/or enterprise functional strategic priorities.,Develop annual and/or long-term plans for own area.,Foster a high-performance culture by setting team targets and objectives.,Manage employees in compliance with human resources policies.

Undergraduate/Graduate degree,10+ years of relevant experience

Undergraduate/Graduate degree