This role involves leading the design, development, and implementation of comprehensive employee experience initiatives within CIBC's Business Banking. The Senior Consultant is responsible for enhancing employee engagement, driving strategic change management, fostering continuous improvement, and supporting business growth and talent development. They will also provide support for Project Ascend when People Change Management (PCM) is required, partnering with senior leadership and cross-functional teams to align strategies with business objectives.
Lead the design and execution of innovative initiatives to enhance the overall employee experience within Business Banking.,Develop and implement advanced change management strategies and communicate complex solutions to internal stakeholders.,Collaborate with cross-functional teams to identify opportunities for improving employee engagement and satisfaction.,Provide strategic insights and analysis to senior leadership on initiatives that elevate frontline capabilities and drive financial and non-financial targets.,Drive high-impact initiatives to improve client and employee experiences, facilitate new client acquisition, and contribute to revenue growth.,Utilize advanced change management expertise to assess the impact of organizational changes and develop comprehensive short- and long-term strategies.,Design, develop, and implement comprehensive PCM and training plans for new products, services, or strategic initiatives.,Cultivate and maintain effective relationships with internal stakeholders and business partners.,Serve as a key advocate for Business Banking employees and clients in broader CIBC projects.,Lead and participate in cross-functional projects related to client and employee experience.,Minimum of two years experience in financial services with an understanding of channels, process, products, technology & operations, back office, and business controls.,Well-developed project management and strategic business-planning skills.,Ability to influence and build relationships/networks.,Strong critical thinking skills to inform decision making and understand complex issues.,Strong problem-solving and decision-making skills.,Experience coaching employees and driving successful team results.,Ability to embrace and champion change, continuously evolving thinking and work methods.,Well-developed communication and interactive skills to convey factual and conceptual information and communicate effectively at all levels.,Ability to establish productive relationships between various leaders, departments, and partners.
37.5 hours/week
Must be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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