Senior Client Service Representative
Description
As a Senior Client Service Representative within the Personal and Business Banking Team, you will assist clients with their daily banking needs, answer questions, facilitate transactions, and connect them with appropriate team members to help achieve their financial goals. This role focuses on providing excellent customer service and leveraging technology to support client interactions.
What We're Looking For
Help clients manage accounts and products, focusing on meaningful client experiences.
Connect clients with relevant CIBC team members for goal achievement.
Listen, ask questions, and take accountability for client issues, seeking better solutions when needed.
Become proficient in technology and introduce clients to mobile banking applications.
Be client-focused, engaging with purpose to find solutions.
Be goal-oriented, motivated by accomplishments.
Be passionate about people, valuing relationships and diverse networks.
Possess a strong sense of curiosity and a desire to learn.
Demonstrate empathy and understanding of different perspectives.
Uphold CIBC values: trust, teamwork, and accountability.
Ideal Candidate
Expertise in financial services products and customer service.
Ability to effectively engage with clients and resolve issues.
Proficiency in leveraging technology for banking solutions.
Strong interpersonal skills and a collaborative mindset.
Commitment to CIBC's values of trust, teamwork, and accountability.
Hard Skills
Soft Skills
Work Hours
31 hours/week
Benefits
Special Commitments
Flexible to work banking centre hours (may include evenings and weekends), willing to work at multiple banking centres within a reasonable travel distance.
About the Company
Canadian Imperial Bank of Commerce (CIBC)
CIBC is a leading North American financial institution with 14 million personal banking, business, public sector, and institutional clients. It offers a full range of advice, solutions, and services through its leading digital banking network and locations across Canada, the U.S., and around the world.
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