Description
This role involves acting as an expert in handling client requests within the IMFDOI team at National Bank. Responsibilities include diligently processing various client and partner requests, analyzing data for accurate administrative tasks, meeting productivity and quality goals, mastering end-to-end processes, and proactively supporting colleagues. The position also requires identifying improvements for client and employee experience and contributing to a positive team environment.
What We're Looking For
Ensure diligent handling of various requests from clients and partners.,Analyze and interpret data to accurately carry out administrative requests.,Achieve productivity and quality objectives and master end-to-end processes.,Carry out assigned activities and proactively support colleagues.,Ensure alignment with organizational and team priorities and behavioral values.,Identify ways to improve performance and the experience of clients and employees.,Contribute to making the team's environment even more positive.
Ideal Candidate
Currently enrolled in a Post Secondary Program.,Experience in customer service and/or administrative activities (ideally in a financial environment).
Minimum Education
Post Secondary Program enrollment
Hard Skills
Soft Skills
Work Hours
20 hours/week
Benefits
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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