Description
This role involves acting as an expert in handling client requests within the IMFDOI team at National Bank. The successful candidate will ensure diligent processing of various requests from clients and partners, analyze and interpret data, achieve productivity and quality objectives, and proactively support colleagues. The position also entails identifying process improvements and contributing to a positive team environment.
What We're Looking For
Ensure diligent handling of various requests from clients and partners,Analyse and interpret data to accurately carry out administrative requests,Achieve productivity and quality objectives and master end-to-end processes,Carry out assigned activities and proactively support colleagues,Ensure alignment with organizational and team priorities and behavioral values,Identify ways to improve performance and client/employee experience,Contribute to a positive team environment
Ideal Candidate
Currently enrolled in a Post Secondary Program,Experience in customer service and/or administrative activities (ideally in a financial environment),Ease of use with Microsoft software,Knowledge of banking systems, such as OSS-T80, Filenet, GDI, Accurate (an asset)
Minimum Education
Post-Secondary Education
Hard Skills
Soft Skills
Work Hours
20 hours/week
Benefits
About the Company
National Bank of Canada
National Bank of Canada is one of the six systemically important banks in Canada, providing a comprehensive range of financial services to individuals, businesses, and institutional clients. Headquartered in Montreal, it is the leading financial institution in Quebec and holds strong positions across the country and internationally. The bank is committed to a people-first approach, fostering an entrepreneurial culture and sustainable growth for its communities.
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