Senior Application Support Analyst
Description
The Senior Application Support Analyst will support Sophis and Valuation Management applications for the Equity Derivatives business, which are critical for overnight and intraday risk limits and valuations. Responsibilities include maintaining application stability and availability, overseeing continuous software releases, and supporting compute infrastructure and orchestration software (DataSynapse GRID) for pricing requests. The role also involves managing data quality from EOD Market Data and positions priced by the Model Library.
What We're Looking For
Quickly address issues impacting daily business functions (front office, middle office, back office)
Drive improved stability and data quality
Contribute to and improve ITRS monitoring platform configuration and action triggered events
Document and enhance existing documentation for known issues, coordinate remediation with various groups (Support, Development, Analytics, Quants)
Investigate and resolve pricing failures using SQL, Unix, Windows; automate processes with Python, PowerShell, and other scripting languages
Engage in platform projects including vulnerability remediation, business continuity, and automation
Perform change and release practices for proprietary and vendor software deployment
Participate in weekend on-call rotation
Manage shift schedules (early: 8 AM – 5:30 PM EST, late: 10 AM – 7 PM EST)
Ideal Candidate
3+ years' experience supporting applications on equity derivatives or other capital market products
3+ years' experience with SQL scripting
3+ years' experience working on Linux and Windows Server
1-2 years' experience with Python scripting
Monitoring experience of high availability trading applications, batch processing or similar
Job Scheduler experience (i.e. BMC Control-M, Autosys, Cron, etc.)
Kubernetes / Docker experience (Nice-to-have)
ITRS Geneos Monitoring Software (Nice-to-have)
PowerShell (Nice-to-have)
GRID / DataSynapse (Nice-to-have)
SOLACE (Nice-to-have)
Control-M Job Scheduler (Nice-to-have)
C++ / C# (Nice-to-have)
Oracle (Nice-to-have)
Experience supporting risk management and analytics applications / infrastructure (Nice-to-have)
Hard Skills
Soft Skills
Work Hours
37.5 hours/week
Benefits
Special Commitments
Must participate in weekend on-call rotation, requires rotation of shift schedules (early: 8 AM – 5:30 PM EST and late: 10 AM – 7 PM EST)
Also Available At
About the Company
Royal Bank of Canada
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. As Canada's largest bank, it provides personal and commercial banking, wealth management, and capital markets services to over 17 million clients worldwide.
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