Senior Administrator ICS Cash Prep

Ensure timely and accurate acceptance, validation, and preparation of client instructions for Cash Processing Teams.,Create, review, and update desk operating procedures; identify and resolve recurring problems.,Ensure compliance with all current policies and procedures, identifying and escalating process gaps that could increase risk.,Complete second-level reviews on identified processes and escalate issues to management promptly.,Develop an understanding of assigned clients and their unique requirements, processes, and structures.,Ensure continuity of client service by providing colleagues with ongoing cross-training on accounts and bespoke processes.,Share knowledge with team members to assist in resolving complex problems.,Contribute to departmental success by supporting other team members in meeting daily deliverables.,Validate client instructions against ICS segment specific processes and procedures, escalating any instructions that fall out of normal scope.

Strong working knowledge/experience in the financial services industry, specifically in custody and ICS client segment.,Proficiency in MS Office, including experience using and creating Excel macros.,Demonstrated ability to work successfully in a fast-paced environment.,Proven client service skills.,Issues escalation and resolution skills.,Ability to communicate effectively with stakeholders.,Solid organizational and time management skills.,Detail-oriented.,Nice-to-have: Knowledge of RBCIS internal systems, platforms such as TRUST, etc.,Nice-to-have: Experience in the financial industry.