SaaS Account Manager (m/w/x) – Berlin (deutschsprachig)
Description
Lightspeed is a global SaaS platform for hospitality and retail, seeking experienced SaaS Account Managers to strategically develop existing customer portfolios, drive expansion, and deliver business outcomes within the DACH market. This role involves identifying revenue potential, creating data-driven account plans for retention, expansion, and product adoption, and acting as a trusted advisor to C-level stakeholders. The position is based in Berlin with a hybrid work model and requires fluent German language skills.
What We're Looking For
Strategic portfolio development with focus on expansion, retention, renewals, and value creation.,Proactively identify cross- and upselling potential based on usage data, business goals, and market trends.,Utilize CRM and analytics tools (e.g., Salesforce, Looker, ChurnZero) for data-driven decisions and recommendations.,Conduct business reviews, build executive alignment, and develop tailored success plans.,Act as the interface between customers and internal teams (Sales, Implementation, Support & Product).
Ideal Candidate
Minimum 2-3 years of experience in B2B SaaS Account Management, Customer Success, or consultative sales.,Proven success in increasing revenue within existing customer base (upselling, expansion, renewals, churn reduction).,Independent, proactive work style with a strong ownership mindset.,Ability to communicate and convey value to management and C-level stakeholders.,Analytical thinking and experience with CRM, BI, and Customer Engagement tools.
Hard Skills
Soft Skills
Benefits
Special Commitments
Work in Berlin with a hybrid approach,Ability to work up to 60 days remotely worldwide
About the Company
Lightspeed Commerce Inc.
Lightspeed is a leading provider of cloud-based commerce platforms that unify online and physical operations for retail, hospitality, and golf businesses. Founded in 2005, the company helps independent merchants in over 100 countries simplify their operations, accept payments, and scale their growth through a single, powerful platform.
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