The Retail Banker I is a customer-facing role responsible for delivering TD’s Brand promise by using financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to business objectives by identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD. Key aspects include building customer relationships, making product recommendations, resolving customer issues, and participating in customer outreach and advice activities.
Proficiency in banking products, services, and routine transactions to educate customers and make appropriate referrals.,Establish and nurture customer relationships through product knowledge and active listening.,Make product recommendations based on customer needs.,Utilize customer relationship management tools for proactive customer assessments and outbound sales activities.,Independently resolve customer issues, escalating when necessary.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations about loan products and facilitate application intake.,Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Ensure compliance with operational activities and regulations (e.g., Bank Secrecy Act, Patriot Act).,Participate in daily store operations, adhering to TD's risk framework.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities as needed.,Ensure documentation is accurate and reflects client/business intentions, consistent with relevant rules/regulations.,Comply with the Bank's Code of Conduct.,Perform various teller transactions including check cashing, deposits, transfers, and withdrawals, while monitoring fraud and adhering to operational policies.,Engage in lobby leadership, orchestrating customer flow and providing guidance.
HS Diploma or GED.,1+ years' experience working with customers and/or sales (preferred), or equivalent demonstrated through volunteering, education, or military experience.,Teller experience (preferred).,Ability to complete teller training upon hire.,Demonstrated ability to engage in customer conversations and educate them on products and services (preferred).,Notary License (Preferred).,Must be eligible for employment with a covered financial institution under Regulation Z.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on criminal background check, credit report check, and statements/certification regarding administrative, civil, and/or criminal findings.
High School Diploma or GED
40 hours/week
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry); Must be eligible for employment with a covered financial institution under Regulation Z; Must be eligible for registration as a registered mortgage loan originator with the NMLS; Satisfactory results on criminal background check and a credit report check.
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.
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