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Full-Time
On-Site

Retail Banker II Float/Philadelphia Region

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Description

The Retail Banker II Float is a customer liaison responsible for delivering TD’s Brand promise by offering financial expertise and consultative advice on personal banking solutions. This role contributes to business growth by identifying appropriate TD solutions and requires working across multiple locations. Key responsibilities include acting as a subject matter expert, making product recommendations, utilizing CRM tools for proactive sales, and engaging in customer outreach and advice activities.

What We're Looking For

Act as a subject matter expert for customers and colleagues on all TD products, services, policies, and procedures for both personal and business banking.,Make product recommendations based on customer needs and highlight product features and benefits.,Utilize Customer Relationship Management tools for customer assessments, proactive identification of solutions, and lead-focused outbound sales activities.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations with customers about loan products and facilitate the application intake.,Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be able to do same-day travel to multiple work locations within a designated region or area.,Perform a variety of teller transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to operational policies and procedures.

Ideal Candidate

HS Diploma or GED required; 2-year degree preferred.,2+ years of related experience required.,Teller experience (Preferred).,Cross-trained to take customer transactions.,Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Notary License (Preferred).,Eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.,Eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act, 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.,Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required.

Minimum Education

High School Diploma or GED; 2-year degree preferred

Hard Skills

Customer Relationship Management tools
Microsoft Office
Loan products
Teller transactions
Fraud mitigation
Personal banking
Business banking

Soft Skills

Financial expertise
Consultative advice
Superior Customer Service
Strong organization skills
Excellent communication skills
Problem-solving
Ability to work independently
Ability to meet deadlines
Agility
Teamwork
Flexibility
Building relationships
Active listening
Lobby leadership
Collaboration
Adaptability

Work Hours

40 hours/week

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off (Vacation PTO
Flex PTO
Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition

Special Commitments

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be able to do same-day travel to multiple work locations within a designated region or area.,Requires agility, teamwork, and flexibility to adapt to different locations and environments.,Requires full proficiency gained through job related training.,Satisfactory results on a criminal background check and a credit report check are required by federal law for this position.,Position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.

About the Company

T

The Toronto-Dominion Bank

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group, one of the largest banks in North America. TD provides a wide range of personal, commercial, and investment banking products and services to over 27 million customers globally. Headquartered in Toronto, Canada, the bank operates through key segments including Canadian Retail, U.S. Retail, and Wholesale Banking.

Inclusive
Community-focused
Professional
Growth-oriented
Caring
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