Retail Banker II Float - Northgate

Act as a subject matter expert for customers and colleagues on TD products, services, policies, and procedures, especially for personal and business banking.,Possess broad knowledge of the full product suite, services, and processes of the business area.,Make product recommendations based on customer needs, highlighting features and benefits.,Utilize Customer Relationship Management tools for proactive customer assessments and outbound sales activities.,Evaluate issues, errors, and problems based on existing practices and precedents.,Build working relationships with customers and related teams.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations about loan products and facilitate application intake.,Maintain active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Deliver legendary customer experience, building relationships, and providing service and advice.,Understand and support the Bank's Customer Service Strategy.,Serve as a customer advocate for resolution, tips, and insights on saving time and money.,Consistently execute appropriate behaviors to deliver an unexpectedly human customer experience.,Establish and nurture customer relationships by demonstrating product knowledge and actively listening.,Utilize CRM tools to gather customer information for insights and a deeper customer experience.,Engage in lobby leadership, orchestrating customer flow and guiding customers.,Educate customers on self-service options.,May act as a point of escalation for customer questions or concerns.,May perform teller transactions (check cashing, deposits, transfers, withdrawals) while monitoring fraud and adhering to operational policies.,Promote the full suite of TD products, sales, services, and banking capabilities.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions/activities.,Ensure documentation is accurate and reflects client/business intentions and relevant regulations.,Comply with Bank Code of Conduct.,Contribute to business objectives for Operational Excellence.,Participate fully as a team member, supporting a positive work environment.,Continuously enhance knowledge and expertise, and participate in knowledge transfer.,Participate in personal performance management and development activities.,Keep others informed about project status and day-to-day activities.,Contribute to a fair, positive, and equitable environment.,Act as a brand ambassador for the business area and the Bank.,Utilize feedback from coaching sessions for stronger performance.,Establish relationships with partner bankers for effective referrals.,Collaborate with team members for team and organizational success.,Actively seek opportunities to improve work delivery with high quality standards.,Take ownership of career and aspirations, seeking diverse feedback for skill development.,Positively embrace change.,Adhere to TD's Shared Commitments and code of conduct expectations.,Engage in advancing and sustaining an inclusive culture.

HS Diploma or GED required; 2-year degree preferred.,2+ years of related experience required.,Teller experience (Preferred).,Cross-trained to take customer transactions.,Notary License (Preferred).

High School Diploma or GED; Associate's Degree preferred

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be able to do same day travel to multiple work locations within a designated region or area.,Requires agility, teamwork and flexibility to adapt to different locations and environments.,Must be eligible for employment with a covered financial institution under Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check required.