Retail Banker II - Middleton, MA

Serve as a subject matter expert in the Store for customers and colleagues on all TD products, services, policies, and procedures, especially personal and business banking.,Make product recommendations based on customer needs, highlighting features and benefits.,Establish and nurture customer relationships through product knowledge and active listening.,Utilize Customer Relationship Management tools for proactive assessments and outbound sales activities.,Independently resolve customer issues, escalating when necessary.,Participate in customer outreach, servicing, and advice activities.,Engage in conversations about loan products and facilitate application intake.,Deliver a Legendary Experience by helping customers, building relationships, and providing service and advice.,Serve as a customer advocate for resolution, proactive tips, and insights.,Execute appropriate behaviors to deliver an unexpectedly human customer experience in the Store.,Engage in lobby leadership, orchestrating customer flow and guiding customers.,Educate customers on self-service options.,Perform various teller transactions, monitoring fraud and adhering to policies.,Ensure compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act).,Promote full suite of products, sales, services, and banking capabilities.,Understand and apply operating policies and procedures.,Support timely and accurate completion of business processes and procedures.,Escalate non-standard or high-risk transactions.,Ensure accuracy of prepared documentation and customer transactions.,Comply with Bank Code of Conduct.,Contribute to business objectives for Operational Excellence.,Adhere to all Risk and Control Policies and Procedures.,Participate as a team member, supporting a positive work environment and knowledge transfer.,Continuously enhance knowledge/expertise in own area.,Keep others informed on project status and day-to-day activities.,Contribute to a fair, positive, and equitable environment.,Act as a brand ambassador.,Utilize feedback for performance improvement.,Establish relationships with partner bankers for effective referrals.,Collaborate with team members for team and organizational success.,Actively seek opportunities to improve work delivery with high quality standards.,Take ownership of career and aspirations, seeking feedback for development.,Positively embrace change.,Adhere to TD's Shared Commitments and code of conduct.

2+ years of related experience working with customers and/or sales.,Teller experience (preferred).,Cross-trained to take customer transactions upon hire.,Superior Customer Service skills.,Strong organization skills to handle multiple tasks in a fast-paced environment.,Excellent communication skills (concise, clear, consistent).,Demonstrated effective problem-solving skills.,Demonstrated ability to schedule and prioritize work.,Demonstrated ability to work independently and within deadlines.,Proficient in Microsoft Office.,Ability to provide community services, including Financial Education classes.,Notary License (preferred).

HS Diploma or GED required; 2 year degree preferred

Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).,Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act.,Must be eligible for registration as a registered mortgage loan originator with the NMLS.,Satisfactory results on a criminal background check and a credit report check.,Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority are required.,Domestic Travel – Occasional.